How can I modify or cancel my order?
You can modify or cancel your order within 24 hours of your purchase by contacting our support team directly
at support@vasper.shop. Once your order has shipped, no further modifications or cancellations can be
made.
How do I know if my order was successfully placed?
For every order placed, you will receive an automatic confirmation email detailing your purchase summary
and items chosen.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure modern
payment methods to ensure a smooth checkout experience.
2. SHIPPING & DELIVERY
What are your shipping fees?
We offer 100% free shipping on all orders. All our wellbeing products are delivered at no extra cost, and no
minimum purchase is required.
What are your processing and delivery times?
Preparation takes 1 to 3 business days (Monday to Friday). Once shipped, the transit time is 5 to 12 business
days. Orders placed after 5:00 PM EST or on weekends are processed the following Monday.
Vasper Wellbeing —
Which countries do you ship to?
Currently, we ship exclusively within the United States to ensure reliable tracking and swift delivery.
Who are your shipping partners?
We work exclusively with the most reliable carriers in the United States to guarantee safe transit, including
USPS, UPS, FedEx, and DHL.
3. TRACKING & SUPPORT
How can I track my package?
You will receive an email containing your unique tracking number as soon as your package leaves our
warehouses. You can use this number to check your delivery status in real time.
What should I do if my delivery is delayed?
While we strive for promptness, delivery may occasionally be delayed due to unforeseen carrier issues,
customs delays, or incorrect address information. If you experience an issue, our support team is ready to
help provide updates.
STILL HAVE QUESTIONS? WE ARE HERE TO HELP!
Email us at: support@vasper.shop
Customer Service Hours: Monday to Friday (8:00 AM – 5:00 PM EST) | Closed weekends
We strive to respond to all inquiries within 1 to 2 business days.